Get in Touch With Us
Got a question about a specific casino not on GamStop, spotted something on the site that needs a second look, or want to suggest a brand for us to check out? This page covers how to reach the Non Gamstop Casinos team and what we can actually help with.
How to Reach the Team
Email is the best route for anything you want to raise with us, whether that's a query about slots not on GamStop, a correction, or general feedback on our coverage. Write to us at [email protected] and a real person will read and reply to your message — we don't rely on automated responses to close out enquiries.
A short note on what your message is about helps us route it to the right person and get back to you sooner. If you're asking about a particular brand, mention the name so we can check our own notes before replying.
What We Can Help With
- Site content questions — if anything about how we describe a welcome offer, a payment method, or a games library is unclear, ask and we'll clarify.
- Corrections — bonus terms, wagering requirements and site details change often at operators offering slots not on GamStop, so if you spot something out of date, tell us and we'll review it.
- Brand suggestions — if there's a casino not on GamStop you think belongs in our comparisons, let us know which one and why.
- Ranking and rating queries — if you'd like more detail on why a brand sits where it does, we're happy to explain the reasoning behind our editorial scores.
- Feedback on gambling controls — if you have views on how sites not on GamStop handle deposit limits, self-exclusion tools or account verification, we read this feedback and it informs how we cover the topic.
We don't handle account issues, deposits, withdrawals or bonus disputes for any of the casinos we list — those need to go directly to the operator's own support team, since we're an independent comparison site and not part of any casino's customer service.
Response Times
We aim to reply within two working days. During busier periods this can stretch slightly, but every message gets a genuine response from someone who has actually read it, not a template reply.
A Reminder on Responsible Play
If you've joined GamStop and are now considering casinos not on GamStop, that's your decision to make and this site exists to help you compare options with clear, factual information. That said, if you or someone you know would benefit from extra support around gambling habits, please say so in your message — we can point you towards general guidance, and every operator we list should offer its own account limits and self-exclusion tools that you can set up directly with them. For a fuller look at how these sites are vetted and ranked, see our guide to trusted non GamStop casinos in the UK.
Before You Write In
A few things that help us answer faster:
- Name the specific casino or page you're asking about.
- Include screenshots if you're flagging an error, where relevant.
- Let us know if your enquiry is time-sensitive, though we can't guarantee same-day replies.
- Keep account-specific issues (deposits, bonus credits, verification) for the operator's own support channel rather than ours.
What We're Committed To
Keeping our reviews of casinos not on GamStop accurate and current depends partly on readers telling us when something's changed. If a welcome offer has moved, a payment method has been dropped, or a brand's licensing has shifted, we want to hear it. Thank you for reading this far — we look forward to your message.
18+. Please gamble responsibly.